FUNCTIONING AND DEVELOPMENT PROBLEMS OF THE ENTERPRISES IN THE SPHERE OF HOTEL BUSINESS IN UKRAINE IN THE CONDITIONS OF REAL-TIME INFORMATION

Abstract

Functioning and development problems of the enterprises in the sphere of hotel business in Ukraine have been revealed and analysed in this article, as well as further definition of the directions of their solutions at the legislative level and the enterprises level, taking into account challenges of real-time information. The subject of the research is requirements of national standards and acts of Ukraine which regulate the sphere of hotel business and define an order of certification of the enterprises and establishment of categories. The necessity of introduction of numerous changes to the current legislation of the country has been proved in work. They are connected with the addition of the main terms and concepts; approach to the certification procedure and establishment of category to the enterprises in the sphere of hotel business. It was found out what role the hotel company plays for consumers today, when providing basic and additional services, while staying at the hotel, and satisfaction of their needs. Inconsistency in providing the basic concepts of "hotel", "motel" and "hostel", at the legislative level of Ukraine. The main legislative acts of Ukraine and the national standards regulating the sphere of hotel business are analyzed, problems are found which, at the legislative level, impede the further development of the hotel business in Ukraine, and the certification of hotel enterprises according to their category of enterprises. The procedure of certification of hotel enterprises in Ukraine is analyzed. Identification of the importance of introducing information management computer technologies and modern booking systems, programs for maintaining customer contact. It also revealed the importance of IC services for hotel enterprises, which is caused by the present.